I transform complex service operations into scalable, high-performance systems.
I design and build service business engines that increase profit, reliability and scalability across installed base, service operations and aftermarket ecosystems.
What I do
Three building blocks you can combine. Click for details.
Service performance engineering
Design operating systems for service: KPIs, processes, roles, governance and run‑rate improvements.
Automation & AI enablement
From pragmatic knowledge systems to RAG copilots and workflow automation that actually ships.
Profit engines around service
Pricing, replacement sales, and quality feedback loops that lift margin without breaking CX.
Signature Use Cases
Exactly three end-to-end business engines. Click to see blueprint and impact.
Replacement Engine
Non‑Repairable Device → Smart Replacement Sales
Predictive Failure & Proactive Service Engine
IoT / telemetry driven pattern detection → action before breakdown
Cost & Reliability Engineering
Engineer durability & serviceability to reduce failures and cost‑to‑serve
Further Examples
- Global Service KPI Cockpits
- Spare Parts Pricing Optimization
- Self‑Service Knowledge Engines
- Safety Recall Automation
- Installed Base Monetization Models
Selected Experience Snapshot
A quick reality check — built in real organizations, at scale.
- Built global service platforms for large appliance & professional equipment manufacturers
- Led service organizations (multi-country, >100M€ service revenue)
- Designed multiple end-to-end business engines in service & aftermarket
About
System Architect. Not a people manager. Not a slide consultant. I design business engines.
About me
System Architect. Not a people manager. Not a slide consultant. I design business engines. I turn complexity into working systems.
Career highlights
- Built first large-scale spare parts e-commerce platforms
- Designed global service billing engines still in operation today
- Created replacement sales automation concepts years ahead of market
- Repeatedly delivered double-digit efficiency improvements
Contact
If you want, I’ll send you a crisp one‑pager and a first hypothesis for your situation.
Prefer signal/noise ratio? Send 3 lines: (1) your context, (2) what must change, (3) constraints.